Phone: 305-233-8433, FAX: 888-805-8850
Innovative Lab Supply, 12395 SW 130th St., Suite 101 Miami , FL 33186- USA
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Cells / Cuvettes
Spectrophotometry Cuvettes
Fluorometry Cuvettes
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Hollow Cathode Lamps (HCL)
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Warranty

Innovative Lab Supply (INLAB) assumes responsibility for shipping ordered merchandise correctly, in brand-new, factory-sealed packaging; with full manufacturer’s warranty; within 3 working days of receipt of an order. In the event that a requested item should be unavailable for immediate shipment, customer will be given the choice to either back-order or cancel.

In the event of an error in order processing (i.e., wrong item shipped), INLAB will issue a call tag for the incorrect order to be returned and will assume the cost of return freight of the incorrect item(s) as well as the outbound cost of the replacement order.

DAMAGES IN SHIPMENT

All merchandise is shipped with suitable packaging to protect the contents under normal shipping and handling conditions. In the event that an odder is received with visible damages, customer must either refuse delivery or sign for it as “damaged” so that a claim with the carrier may be processed if necessary.

Hidden transit damages must be reported to INLAB within 5 days of receipt.

Damaged merchandise and packaging must either be retained in case inspection by carrier or return to INLAB may be required until advised otherwise by INLAB.

In the event that a freight damage claim can not be processed by INLAB due to failure by customer to abide by the above requirements, credit or replacement merchandise may not be issued.

LIABILITY

INLAB will not be liable for incidental or consequential damages resulting from defects in workmanship or material of products that it distributes and shall in no event be liable for any amount in excess of the total paid to INLAB by the original purchaser.

Warranties on products sold by INLAB vary by product and/or manufacturer. For specific warranties, refer to the sections below that correspond to the desired product category.

CELLS / CUVETTES

InLab Optical Glass and Quartz Cuvettes are individually handcrafted with strict adherence to USA and European standards and sold in protective cases containing two individually wrapped cuvettes.

Our Cuvettes are “Sinter-Quartz Fused”. They are suitable for use with water or alcohol based substances and will last indefinitely if treated with care.

NOTE: Sinter-Quartz Fused Cuvettes are NOT compatible with strong Alkalines such as Sodium Hydroxide or Potassium Hydroxide, (KOH; NaOH), Fluorhydric Acid, or with Aromatic Hydrocarbons such as benzene and derivates such as Toluene or Xylene. Use of these substances will damage the cuvettes and void the warranty.

  • Cuvettes are guaranteed compatible with all major spectrophotometer brands.
  • Cuvettes are guaranteed to conform to transmission values published on this web site.
  • Cuvettes are guaranteed suitable for use with any water or alcohol based substance.
  • Cuvettes can be autoclaved or ultrasonically cleaned.

In the event of a defect, replacement(s) will be shipped in exchange for the defective returned products unless a refund is requested instead.

A Return Authorization must be completed before a return is made. Returns of merchandise without obtaining prior authorization will not be eligible for replacement or refund.
Warranty claims must be made within 30 days of receipt of merchandise.

Breakage, damage or discoloration due to misuse, abuse, accidents, normal wear or use with strong Alkalines such as Sodium Hydroxide or Potassium Hydroxide, (KOH; NaOH), Fluorhydric Acid, or with Aromatic Hydrocarbons such as benzene and derivates such as Toluene or Xylene are not covered by warranty.

HOLLOW CATHODE LAMPS

Every InLabSupply HCL is covered by a 1-year limited warranty. Regular element lamps (such as : Ba; Ca; Cr; Co; Cu, Au, In, Fe; La Ni, Ca, Mg, etc), carry a 5000 mA-Hour pro-rated replacement warranty. Volatile element lamps (such as As, Se, Bi, Pb, Cd; B; Be; Eu; Ga; Ge; Li, Lu, etc) carry 3000 mA-Hour pro-rated replacement warranty.

In the event of a defect, replacement(s) will be shipped in exchange for the defective returned products unless a refund is requested instead.

A Return Authorization must be completed before a return is made. Returns of merchandise without obtaining prior authorization will not be eligible for replacement or refund.

Warranty claims must be made within 30 days of receipt of merchandise.

Breakage or damage due to misuse, abuse or accidents and normal wear are not covered by warranty.

 


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